Defeating Late Cancellations With These New Pata Features

Cancellations — they’re a frustration for every pet care professional. After endless calls or back-and-forth messages to find the pawfect appointment time, your client asks to rearrange and you’re left searching for someone to take their place at short notice…

Pata decided to go on a mission to fill the gaps that customers leave behind, so your diary remains full and your day stays stress-free. it’s time to introduce something you’ve all been waiting for, plus a unique feature available only on Pata!

New features on Pata’s pet business booking software

Picture the look of excitement on a dog’s face when you ask if they want a pup cup… Well, that’s how we feel about launching two new features for Pata!

Say goodbye to posting on social media or calling around to fill a slot that’s cancelled last-minute.

First up, we’ve created a waiting list so your keen clients can queue up online instead of flooding you with messages. Secondly, we’ve designed a smart tool that helps find appointment matches from your wider client list while you keep working.

Want to know more? Let’s dive into it.

Waiting list

You can now add furry clients to a waiting list that keeps all their information at your fingertips, including the services they need and the times their hooman is free to ferry them around. Soon owners will be able to add this information themselves, saving you even more admin hours!

Depending on your preferences and who cancelled the booking, the next in line can be notified automatically when a matching slot opens up. This means you can get on with researching the latest grooming trends or training techniques while Pata handles the rest.

What if my waiting list is empty? 

If plan A goes out the window when a client cancels, and plan B doesn’t work out because there’s no match on your waiting list...

Here comes plan C!

With Pata, you can send notifications with a freed up slot to clients outside of your waiting list, increasing the chances of filling a booking even faster and reducing the impact of late cancellations.

This exclusive feature connects you with a wider range of customers who are most likely to book for this particular time slot.

It's that simple - we go digging for options so you can concentrate on caring for pets.

Why choose Pata for your pet care business

If all of that sounds as game-changing as cordless clippers that last for hours or high-value treats that are healthy too, you’re in the right place. We know you’re passionate about pet care and we want to make it easier for you to chase your dreams, not your clients.

Our new tools are just the latest updates to Pata’s features which help to streamline your pet care business, make admin easy, and tackle no-shows and late cancellations.

See for yourself by scheduling a free demo or signing up! We can’t wait to grow your pet care business together.